We comply with the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from Gold Members and eBulletin subscribers.
We only hold the data necessary to offer services provided by our Gold Membership Scheme and our eBulletin service. We do not ask for or use more data than necessary to provide you with a proper service. This means we only process and hold data related to Gold Membership purchases and free eBulletin subscriptions and subsequent support related to those purchases/subscriptions, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Any processing of your data is only done to provide or perform the services or products you have signed up for. Member posts published on the Bristol Creatives website are automatically shared on our social media channels. This is part of your Gold Membership benefits.
We only hold personal data for as long as necessary. Once data is no longer needed we delete it.
Card & Payment Processing Data
We use third-party payment provider (Stripe and Paypal) to handle Gold Membership Subscription payment processing data securely. We never see or store any card or payment information. In accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR) any other data is only used to process your purchase securely. In accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), we need to retain data related to all purchases to fulfil our existing legal obligations. Membership is issued on a recurring annual cycle. Gold Membership is automatically renewed annually on the date you originally set up your membership. You will receive one month’s notification that your account is due for renewal, which will be processed automatically by whichever payment method was last used.
Please Note: if you no longer want to be a member then you’ll need to log into your PayPal or Stripe account to cancel your subscription.
If you pay by cheque or bank transfer, please ensure payment is made before the renewal date and email email@example.com to notify us that you’ve made the payment and we’ll send you a receipt.
Backup & Data Storage
For administrative reasons, customer data and email subscription data may be passed stored securely with third party service providers located outside the EEA (European Economic Area). This is done to backup and preserve your data where it is needed to carry on offering a service to you.
Subscriber/Gold Member Requests
As a Bristol Creatives subscriber or Gold Member, you can at any time (and free of charge) request details of the data we hold relating to you and you can also request any such data is amended or deleted. Please note that if you request deletion of your data, this may prevent us from offering any further support relating to your previous subscription or membership.
We send out monthly eBulletins on around the first day of each month. These contain news, opportunities, jobs, what's on events and information updates to those who have specifically subscribed to our eBulletin service via the opt-in sign form on our website, and to Bristol Creatives Gold Members. All eBulletins sent out by us contain clear information on how to unsubscribe. Our eBulletin service is an opt-in service only; with your prior consent required in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). This means to subscribe you must enter your details into the eBulletin subscription page and submit them to us and then complete the subscription process by clicking the link sent to you in an automated email designed to ensure it was you that subscribed.
We never sell rent or exchange our mailing lists.
We do not share commercial or technical data with anyone.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
All emails/eBulletins sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our eBulletin service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
This policy was last updated on 07/03/2023