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Bookings Assistant – The Crafty Hen

    We are seeking an exceptionally organised and efficient individual to join us. The primary focus of this role is to be the first point of contact for clients and suppliers, enquiring and booking with us.

    You should have a confident and bubbly manner that comes across clearly in all forms of communication. You should also be confident working with email, databases, and by telephone. Being an efficient individual who can take responsibility for liaising with clients, using excellent administrative and organisational skills.

    The nature of this job requires you to have meticulous attention to detail. You need to be able to make clear and quick connections across our databases, and link information concisely, as well as using your own initiative.

    Day to day you will be responding to customer enquiries, bookings, and liaising with venues. Most communication is via email and phone, and you’ll need to be confident providing excellent customer service remotely, and over the phone.

    You will play a key role within our small office team, based in our studio offices in Speedwell, BS5, Bristol. This role will see a fourth person added to our admin team, and will form a job share. 

    This is predominantly an admin based job with remote customer service skills, but may require a small amount of support across the company and may practical assistance on occasion, so would suit someone happy to get stuck into whatever needs doing!

    The Crafty Hen offers fun craft workshop & events across the UK. We offer an alternative to the usual hen parties, and corporate events with creative activities.

    Main duties will include:

    • Answering & responding to booking enquiries via phone, website & email
    • Maintaining & updating electronic filing systems & databases
    • Managing bookings and ensuring all details are up to date and correct.
    • Following up with clients post event.
    • Liaising with suitable venues to host events.

    The ideal candidate will be friendly, fun and willing to get stuck in to all aspects of the job. Our studio office is a relaxed, but productive environment. Someone who is a fan of a good cuppa (and brings suitable dunking biscuits) would also fit in well!

    Person specification
    Customer service experience via phone and emailhighly desirable
    An ability to prioritise workload, be proactive, and manage several tasks simultaneouslyessential
    Exceptional organisation skillsessential
    Meticulous concern for detailessential
    Excellent written and verbal communication skillsessential
    Confident, assured and personable telephone manneressential
    Computer (mac) literacy, and familiarity with Microsoft Office, (mac) Mail, google drive/ sheets, and excel essential
    An interest in crafts/ craft workdesirable
    An ability to work independently, and as part of a small friendly teamessential

    Hours of work:

    The basis of this role will be 15 hours (2 days a week) with scope for more hours in the future. We are ideally seeking someone that will grow with us as we get busier, so flexibility to take on more would be a bonus.

    As this role is a job share, the ideal candidate would have availability on Wednesday and Thursdays. There is some flexibility over Fridays. (But we do not need cover Monday / Tuesdays and we regret there is no flexibility here). 

    Pay is £12 per hour, permanent contract.

    Once trained we anticipate the candidate taking a turn on our weekend on call rota, which is approx one weekend in 5. And involves being a point of contact for events over the weekend. 

    To apply:

    Completed applications should be emailed to , With the title ‘Bookings Assistant Application’ by Monday 17th June, and comprise of: 

    • Relevant CV  (max 2 pages)
    • Covering letter addressing the person specification/ requirements of the job.
    • Details of your availability  – days free etc.

    Interviews will be held shortly after, and we hope successful applicants will start by early July. 

    End date: 5:00pm on Monday June 17th, 2024